Terms & Conditions
1. General
The Singing Loft Asia Pte. Ltd. is a company incorporated in Singapore (hereinafter known as “TSL”).
The terms, conditions and notices (hereinafter known as “Terms & Conditions”) are stated on this page, the website www.thesingingloft.com (hereinafter known as “Website”) and other related documents.
The services (collectively known as “Services”) from TSL includes without limitation; music lessons; music productions; engagements for performance; studio recording and studio rental.
By visiting the Website and/or using the Services of TSL, you are agreeing to all the terms and conditions, as may be updated by TSL from time to time, with or without notice.
“Terms of Services” may be used interchangeably with “Terms and Conditions”.
2. Website Policy
Use and access to the Website is allowed on a temporary basis, subjected to TSL’s discretion. TSL reserves the right to withdraw and/or amend any information regarding the use of the Website and Services without notice, including the access to some parts and/or the entire Website. TSL is not liable if, in any event, the Website is unavailable at any time, or for any period.
The Website may also contain links (the “Linked Sites”) to external sites, which are not operated, governed or monitored by TSL. TSL has no control over these linked sites and accepts no responsibility for them, the content and services offered, or for any loss or damage that may arise from your use of them. Your use of these linked sites is subject to their respective terms of use contained within each site.
3. Privacy Policy
The use of TSL’s Services signifies that you agree to this Privacy Policy. When you submit information to us, visit the Website or follow us on social media, you agree and consent to TSL, including its related corporations, business units, parents and subsidiaries (collectively the “Group”) to use your personal information.
We may use your personal information to support and enhance your use of the Website, including without limitation: providing customer service; sending you material through Whatsapp, Electronic Direct Mailers and Direct Mailers; and any other methods of supporting your use of the Website. In the event of a merger or acquisition or sale involving all or part of our business, we may transfer your personal information as an asset to the acquirer.
We may disclose your information in order to comply with any requirement of the law, court order and/or governmental order . In the event that your personal information might be provided to any third party for any reason other than as set forth in this Privacy Policy, you will receive a notice from us. We reserve the right to amend and update our Privacy Policy at any time. All changes to our Privacy Policy will be made on the Website, and your continued use of the Services and/or visits to the Website indicates your consent and assent to the Privacy Policy as posted.
Photographs, CCTV footages and other digital media will be taken during the lessons for security and lesson progress purposes, and will not be used for promotional purposes without prior approval from you.
4. Duration of Lessons
Duration of lessons are fixed as per your choice of lesson package, unless otherwise specified and informed by the instructor prior to the lesson. If you are late for your class, you are only entitled to the remaining portion of the time duration and there will be no time extension.
5. Package Validity
All lesson packages must be paid 24 hours in advance and are valid for 30 days from the attendance date of the first lesson of the package. Validity of unattended lessons can be extended by another 15 days if you sign up for a new package upon expiry. Should you require an extension of validity due to travel or medical reasons, please inform us in advance in writing or email; subjected to TSL’s approval.
6. Content, Materials and Recordings
All lesson content and materials are strictly for personal enrichment and is not to be reproduced. All audio and video recordings of lessons are also not permitted. Short clips, photos for personal usage are permitted with prior notice given.
7. Injuries
Our instructors are not medical professionals and are therefore not qualified to medically assess your physical and mental condition without detriment to your health, safety, comfort, physical and mental condition. If you have undiagnosed vocal injury and have not seen a medical professional, we highly recommend that you seek an ENT specialist for a consultation. Do also notify your instructor if you have any pre-existing injuries or medical conditions.
You acknowledge that our instructors may use a variety of methods in the course of the lessons to the best of their knowledge and abilities that is deemed as appropriate with the intention to help you achieve improvement. You agree to waive the right to sue or/and bring legal action to both TSL and the instructor for any/all act(s) of negligence.
8. Cancellations and No-Show
8.1 Individual lessons
All cancellations require a strict advance notice of at least 24 hours prior to the lesson. For cancellations with more than 24 hours notice given, you may reschedule to a later date within the validity period of your lesson package.
For no-show and cancellations with less than 24 hours’ notice, the lesson is forfeited. No refund in cash or in-kind will be given for the lesson missed. For late cancellations due to family emergencies / medical reasons, goodwill makeup may be given in the form of time extensions; subjected to the instructor’s schedule and a maximum of 1 lesson per calendar month.
8.2 Group lessons
There is strictly no makeup lesson for all cancellations and no-show. The lessons will be held accordingly to the schedule regardless of the number of attendees. However, the students may make arrangements to attend lessons individually according to their own availability.
9. Late Payment
If you are late in paying your fees for more than 10 days, we reserve the right to charge a $20 administrative fee for every week that payment is due from the 11th day onwards. Should we need to engage a third party service provider for debt recovery, you will be responsible for any fees incurred.
10. Suspension and Lapse of Lessons and/or Services
Suspension of lessons and/or services must be notified via email, with a minimum 30 days’ notice period for utilisation of lesson deposit (if any). All suspension and lapse of lessons is subjected to a maximum of 90 days. Thereafter, we reserve the right to forfeit all the balance of lessons, deposits and payments. For extended periods of suspension due to medical / travel reasons, please notify us in advance via email to place your package on hold and extend the validity.
11. Music Production Services
All music production engagement services will have a separate additional policy to be agreed upon prior to commencement of services which will be provided upon enquiry. You acknowledge and agree that TSL is not liable for any act of negligence including without limitation, project delays, delivery of files and product, quality of product and communication delays. In event of disputes, you shall be contact the production company directly. It is your sole responsibility to save / archive the files and TSL will not store, save or archive any of your files. Payments made are strictly non-refundable and non-transferable regardless of reason(s).
12. Refund Policy
All payments and deposits made for lessons and/or any kind services are strictly non-refundable regardless of reason(s). This applies to any and all services, including but not limited to, production services, lesson packages, engagements of performance.
13. Transfer of Lesson Package
Lesson packages are fully transferrable to another person of your choice, subjected to 1 time only per student and top up of fees if applicable. However, production services and other engagement of service(s) are strictly non-transferable.
14. Change of Instructor
We reserve the right to change your instructor should this become necessary though the absence of any reason, including but not limited to, resignation of instruction, urgent sick leave taken and termination of instructor.
15. Change of Rates
We reserve the right to update our lesson and service rates. Table of rates provided previously is only valid at point of enquiry and is subjected to changes.
16. Governing Law And Jurisdiction
The terms as stated and all contractual and non-contractual obligations arising out of, or connected, to them are governed and construed in accordance with Singapore Law. In the event of any dispute or claim associated with these terms, the dispute or claim shall be submitted to the mediation courts under the exclusive jurisdiction of the Singaporean Courts. All dealings, correspondence and contacts between TSL and you shall be made or conducted in the English language.
17. Rights To Vary Terms
TSL retains the absolute right and discretion to amend, remove or vary the Terms & Conditions, at any time, without prior notice. Your visit to the Website and/or engagement of Services from TSL, will be deemed to constitute your assent and acceptance of the Terms & Conditions.
18. Waiver and Indemnity
Failure or delay by TSL in exercising any rights or remedies stated in this Terms and Conditions during the term of agreement does not constitute a waiver of such rights or remedies, or affect any other subsequent event or impair any rights or remedies in respect of it. It does not relieve you from compliance with such obligations. A waiver by us, if any, of any default, does not represent or determine a waiver of any subsequent default. No waivers of any these Terms shall be effective unless expressly stated to be a waiver, communicated to you in writing and authorised by a management representative.
You agree to indemnify, defend, hold harmless TSL, its directors, officers, employees, consultants, instructors, related companies, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) which you may suffer as a result of any act(s) of omission by either yourself or TSL, arising from your use of the Website, use of our Services, or your breach of the Terms & Conditions. We will also not be liable for any liability for the loss, theft, or accidental damage to your belongings at our premises.
You acknowledge that by enrolling for lessons, you will be performing activities and exercises which may carry an inherent risk of mental stress, physical and mental injury (including aggravation, acceleration or recurrence of any such injury). Participation of the classes are undertaken at you own risk. Any minor under the age of 16 can only participate in the lessons with the signed permission of a parent / legal guardian. The parent / legal guardian agrees that no fault / negligence can arise against the company and/or instructor when a minor is a client.
Should any portion of this release from liability by a Court of competent jurisdiction to be invalid, the remainder of this release from liability shall remain in full force and effect and the offending provision(s) severed here from. To the extent that statue or case law doe not prohibit releases for negligence, this release if also for negligence. You acknowledge that you have carefully read this waiver and release, and fully understand that it is a release of liability and waiver of rights to discharge the company, management, administration staff and instructor from any and all claims or causes of action and you agree to voluntarily give up and/or waive any right to bring a legal action against the company, management administration staff and instructor for any and all reasons.